khela88 Terms and Conditions

1.1 Key Definitions

The following terms used in these Terms and Conditions carry specific meanings:

• "Platform" refers to the khela88 website, mobile application, and all related digital services.
• "Account" refers to a user's registered personal profile, which stores their identity, transaction history, and activity.
• "Services" refers to slots, live casino, sports betting, virtual sports, and any other gaming activities available on the khela88 platform.
• "Bonus" refers to any promotional benefit granted to a user by khela88, which comes with wagering requirements attached.
• "Wagering Requirement" refers to the specified number of times a bonus amount must be wagered before it can be withdrawn.

1.2 Scope of Application

These Terms apply to all users residing in Bangladesh and accessing the khela88 platform from Bangladesh. By accessing the Platform or using any service, you acknowledge that you have read these Terms and agree to them. These Terms may change from time to time, and continuing to use the Platform after a change is made will be considered acceptance of the new terms.

2.1 Registration Requirements

To open an account on the khela88 platform, you must meet the following conditions:

• You must be at least 21 years of age. khela88 may request a valid ID at any time to verify age.
• Each person may open only one account. khela88 reserves the right to close multiple accounts registered under the same person.
• The name, mobile number, email address, and date of birth provided at registration must be accurate and truthful.
• Keeping the account password confidential is entirely the user's responsibility. The password must not be shared with any third party.

2.2 Identity Verification (KYC)

khela88 reserves the right to verify a user's identity before deposits, withdrawals, or any larger transactions. This process may require a copy of a national ID card, passport, or driving licence, as well as proof of address. If the verification process is not completed, some account functions may be restricted. Learn more about how personal information is stored and used on our Privacy Policy page.

2.3 Account Suspension or Closure

khela88 may temporarily suspend or permanently close an account in the following circumstances:

• Registering with false or misleading information.
• Operating multiple accounts or abusing the bonus system.
• Operating an account using prohibited methods or software.
• Engaging in any activity that causes harm to other users.

3.1 Deposit Rules

Deposits on the khela88 platform can be made using bKash, Nagad, Rocket, Upay, and bank transfer. The minimum deposit amount is ৳500 (five hundred taka), which applies to every payment method. Deposited funds will only become available once confirmed in the user's account. If a deposit is not confirmed for any reason, the user may contact the support team via live chat or email.

3.2 Withdrawal Rules

A minimum of ৳1,000 (one thousand taka) is required to withdraw from the account balance. After a withdrawal request is successfully submitted, it is generally processed within 30 minutes to 3 hours. Withdrawals can also be made via bKash, Nagad, Rocket, Upay, and bank transfer (such as Dutch-Bangla Bank, BRAC Bank, Islami Bank). Withdrawal requests will only be accepted from verified accounts, and the payment details registered to the account must match.

3.3 Suspicious Transactions

If any transaction appears unusual or suspicious, khela88 reserves the right to temporarily hold it and verify further information. If fraud or deception is found in any transaction, the associated account will be closed and the balance in that account may be permanently forfeited.

4.1 Welcome Bonus

New users will receive a 200% bonus on their first deposit, up to a maximum of ৳15,000. A minimum deposit of ৳500 is required to receive this bonus. The wagering requirement for the bonus is 25 times the bonus amount. For example, on a ৳1,000 deposit, a ৳2,000 bonus is received, making the total balance ৳3,000, and to withdraw the bonus funds, ৳2,000 × 25 = ৳50,000 must be wagered. The bonus is never considered free money and cannot be withdrawn before the wagering requirement is met.

4.2 Other Promotion Terms

The following general terms apply to all promotional offers from khela88:

• Each promotion is active for a specific period and expires automatically at the end of that period.
• A specified minimum deposit must be completed when claiming a bonus — each promotion has its own minimum amount.
• A promotion may only be used once per user, unless the promotion's terms state otherwise.
• The maximum bet amount may be limited when wagering with bonus funds.
• khela88 reserves the right to cancel or modify any promotion. Users will be notified if changes are made.

4.3 Bonus Abuse

Any attempt to dishonestly exploit the bonus system — such as collecting bonuses from multiple accounts, creating artificial bets, or circumventing bonus requirements — is a clear violation of these Terms. In such cases, khela88 will cancel the relevant bonus and may take steps to close the account.

5.1 Game Operation Policy

All games operated on the khela88 platform — slots, live casino, sports betting, and virtual sports — run on engines from verified third-party software providers. Game results are determined by a Random Number Generator (RNG) or a live dealer method, with no opportunity for khela88 to intervene. Game results are final and will not be changed except in the case of a technical error.

5.2 Technical Errors and Disconnections

If the internet connection is lost or the device shuts down during a game, the player is solely responsible. In such cases, the amount already wagered will not be refunded if the game result has been recorded on the server. However, in the case of a proven server-side technical error, khela88 will review the matter and take appropriate action.

5.3 Special Conditions for Sports Betting

For sports betting, bets placed before a change in odds will remain valid at the original odds. If a match is cancelled or postponed, the bet amount will generally be refunded. However, if part of a result has already been determined, settlement may occur according to the odds for that completed portion. In the case of a multi-bet, losing one bet may result in losing the entire bet amount.

6.1 VIP Levels and Benefits

khela88 has four VIP levels for users — Bronze, Silver, Gold, and Platinum. The level is determined based on the user's overall activity and loyalty. The weekly cashback rate increases as the user moves to a higher level:

• Bronze: Up to 0.4% cashback on weekly net losses.
• Silver: Up to 0.8% cashback on weekly net losses.
• Gold: Up to 1.1% cashback on weekly net losses.
• Platinum: Up to 1.5% cashback on weekly net losses.

6.2 How Cashback is Calculated

Weekly cashback is calculated based on the net loss, which is the total losses for that week minus the total winnings. For example, if a Gold member has a net loss of ৳20,000 in a week, they will receive ৳20,000 × 1.1% = ৳220 in cashback. Cashback is automatically added to the account at the designated time each week, and wagering requirements apply.

7.1 Responsible Gaming Policy

khela88 believes that gaming is a form of entertainment and should never be used as a solution to financial problems. All services are for persons aged 21 and above only. For those experiencing difficulty controlling their gaming, our Responsible Gaming page has detailed information on self-limits, temporary breaks, and self-exclusion.

7.2 Setting Account Limits

Users can set their own daily, weekly, or monthly deposit limits. Once a limit is reduced, it takes effect immediately. However, if a limit is increased, it will take effect after a specified cooling-off period to prevent impulsive decisions.

8.1 Storage of Personal Information

Users' personal information — name, mobile number, email, payment details — is stored securely using SSL encryption. This information is not sold or shared with any third party, though it may be provided to the relevant authorities if required by law. The full policy on data use is set out in our detailed Privacy Policy.

8.2 Communication Consent

By registering, the user consents to khela88 sending promotional messages, important updates, and account-related information to their registered email or mobile number. The user may turn off promotional messages at any time from the account settings.

9.1 Limited Liability

khela88 will not bear any liability in the following situations:

• Losses caused by the user's own internet connection, device, or power supply issues.
• Delays or technical errors from third-party payment gateways or banking systems.
• Losses resulting from account access from an unauthorised device or network.
• Any losses caused by the user's own password or login details falling into another person's hands.

9.2 Service Interruptions

The platform may be temporarily unavailable due to routine maintenance, server upgrades, or unexpected technical issues. khela88 is not liable for such interruptions. However, for extended or planned maintenance, an effort will be made to notify users in advance.

10.1 Terms Updates

khela88 reserves the right to modify these terms and conditions, in part or in full, at any time. Users will be informed of significant changes via their registered email or a notice on the platform. Continued use of the platform after any changes will be considered acceptance of the updated terms. The latest version of the terms and conditions will always be available on this page.

10.2 Complaints & Disputes

If a complaint or dispute arises, the user should first contact the khela88 support team via 24/7 live chat or email. The support team responds in both Bengali and English. If a resolution cannot be reached directly with the team, the next steps will be discussed. Users are guaranteed fair and transparent treatment throughout the dispute resolution process.

10.3 Language & Interpretation

These terms and conditions have been prepared in Bengali, and the Bengali version shall be considered the definitive version. If there is any disagreement over the interpretation of any part of the terms, the official interpretation from khela88 can be obtained by contacting the support team, and that interpretation will be considered final.