khela88's Privacy Policy

This privacy policy applies to all users of khela88's online gaming and betting platform. By using the website and registering an account, you are considered to have agreed to the terms of this policy. If you disagree with any part of this policy, please stop using the platform.

khela88 considers protecting the privacy of user information a primary responsibility. The information we collect is used solely to provide services, ensure security, and improve the user experience.

In this policy, "user", "you", or "your" refers to any person who accesses, registers on, or uses the khela88 platform. "We", "us", or "khela88" refers to the organisation that operates this platform.

Various types of information are collected when you create an account and use services on the khela88 platform. This information can broadly be divided into two categories: information you provide directly, and information collected automatically.

2.1 Information You Provide

During registration and account use, you provide the following information:

• Full name, date of birth, and national identity information
• Email address and mobile number
• bKash, Nagad, Rocket, or Upay account details — for deposit and withdrawal processing only
• Bank account information (where applicable)
• Documents required for identity verification (KYC)
• Contact information provided through live chat or email support

2.2 Automatically Collected Information

When you access the khela88 platform, certain information is collected automatically:

• IP address and device type
• Browser type and operating system
• Date, time, and session duration of platform access
• Log of pages visited
• Game play history and record of betting activity
• Information collected through cookies and similar technologies

2.3 Information Received from Third Parties

In some cases, information may also be received from third parties through payment processors, identity verification services, and fraud prevention systems. This information is used solely to ensure secure service delivery.

Collected information is used strictly for defined purposes. khela88 never uses your information for unrelated commercial purposes.

• Account Management: To handle registration, login, password recovery, and account security.
• Payment Processing: To complete deposits and withdrawals successfully and to maintain transaction records.
• Identity Verification: To confirm your age and identity, which is essential for maintaining a safe gaming environment.
• Service Improvement: To analyse user behaviour in order to improve platform functionality, add new games, and raise service quality.
• Customer Support: To provide proper assistance through 24/7 live chat and email.
• Fraud Prevention: To detect and prevent irregular activity, money laundering, and fraudulent behaviour.
• Communications: To send important service-related notifications, security alerts, and relevant promotional information.

Where legally required, your consent is obtained before your information is used. You can learn more about the organisation's principles and practices on our About Us page.

khela88 does not sell or rent your personal information. However, limited information may be shared with third parties in the specific circumstances listed below:

4.1 Service Provider Partners

Necessary information is shared with payment gateways, identity verification services, game software providers, and technology service providers. These partners operate under strict confidentiality agreements and may use information only for the purposes specified in those agreements.

4.2 Legal Obligations

If information must be provided by court order or through other legal processes, relevant information will be supplied to the appropriate authority. In such cases, we will endeavour to notify you in advance where possible, unless prohibited by law.

4.3 Fraud Prevention

Limited information may be shared with international security organisations or financial investigation bodies to prevent fraud, money laundering, or other illegal activity.

4.4 Business Transfers

In the event of a merger, acquisition, or asset transfer, your information may be transferred to the new operating entity. However, such information will remain protected to a standard equal to or higher than this privacy policy.

The khela88 website uses cookies and similar tracking technologies to operate properly and to improve the user experience.

5.1 Types of Cookies

• Essential Cookies: Used to maintain login sessions and ensure the basic functionality of the platform. These cookies cannot be disabled because the service does not work correctly without them.
• Preference Cookies: Used to remember your language, theme, and other preferences.
• Analytical Cookies: Used to understand how users are using the platform and to improve service quality. This information is analysed in aggregate form.
• Security Cookies: Used to detect fraud and unauthorised access.

5.2 Cookie Management

Cookies can be controlled through your browser settings. However, disabling certain cookies may limit some platform functionality. A cookie notice is displayed on your first visit to the platform, where your consent is requested.

khela88 applies multiple layers of security to protect your information. The platform uses SSL (Secure Socket Layer) encryption technology, which keeps all data exchanged between the browser and server fully secure.

6.1 Technical Security Measures

• All data is stored using industry-standard encryption methods
• Payment information is kept on separate, more secure servers
• Regular security audits and vulnerability assessments are conducted
• Two-factor verification (OTP) is used to protect login and financial transactions
• Automatic detection of suspicious activity is in place

6.2 Data Retention Period

Your information is retained for as long as your account is active or as long as it is needed to provide services. Financial transaction records and identity verification information may be retained for a longer period to meet legal obligations.

6.3 Response to Data Breaches

If a data security incident occurs, khela88 takes prompt action and notifies affected users in a timely manner. Guidance on limiting any harm is also provided.

khela88 believes you should have full control over your own information. To that end, you are granted the following rights:

• Right to Access: You may request to know what information we hold about you. Contact the support team and the information will be provided within a set timeframe.
• Right to Correction: If any of your information is incorrect or incomplete, you may request that it be corrected.
• Right to Deletion: In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a set period due to legal obligations.
• Right to Object to Processing: You may object to your information being used for marketing communications or data analysis.
• Right to Data Portability: You may request your account information in a convenient format.
• Right to Withdraw Consent: Where information is being processed on the basis of your consent, you may withdraw that consent at any time. This will not affect processing that took place before the withdrawal.

To exercise these rights, contact the support team via live chat or email. We will process your request within a reasonable time.

To learn more about responsible and safe gaming, read our Responsible Gaming page, which provides detailed advice on keeping yourself and your information safe.

The khela88 platform is strictly for persons aged 21 and above. We never knowingly collect information from minors or allow them to operate accounts.

Age verification steps are in place at registration. If we become aware that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

We urge parents and guardians — monitor your children's online activity and use parental control tools. If you believe a minor is using this platform, please inform our support team.

khela88 reserves the right to amend or update this privacy policy at any time. Changes may be necessary due to changes in the scope of services, technical developments, or legal requirements.

9.1 Notification of Changes

If significant changes are made to the policy:

• A notice will be displayed on the website
• Registered email addresses will be notified (for important changes)
• The "Last Updated" date at the top of the page will change

9.2 Meaning of Continued Use

Continuing to use the platform after changes have been made means you are agreeing to the updated policy. It is therefore recommended that you check this page regularly.

For questions about policy changes or any general queries, you may find answers in our FAQ section, where common questions are answered in brief.

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. The khela88 customer support team is available 24 hours a day, 7 days a week, in both Bengali and English.

After receiving a privacy-related request, we will generally follow up within business days. Complex requests may take a little longer, but we will always keep you informed of the progress.